Web & Security Frequently Asked Questions

Website Customization

Very good question. We will create a demo where you can check all the changes made. Only after complete approval, confirmation and clearance of funds we will transfer the newly customized website onto your hosting environment.
Data safety: There are several ways to have this approached. Either you give us full access to your hosting environment OR provide us with a working copy / clone that we can work on. Either way, a maximum level of data-safety is ensured and guaranteed as you are working with business and security professionals.

Timeframe: This really depends on the level of the task or difficulty and is calculated individually in each case. Customizations can take minutes onto days. We highly recommend that you fill out the related form so that we can evaluate your business needs and provide you with solutions that matter for your business.
Yes absolutely. Not only do we invite you to sign a non discosure & privacy agreement with us but we also wipe each login or permission that you grant us for performing our tasks from our system within 24h of completion. Nevertheless we still always recommend a change of password once our work is done.

Magento e-Commerce Development

Sadly this is a story we hear very often. Magento is a powerful platform on which to run your eCommerce site, and while it was developed with the end user in mind, it still requires someone that has a solid technical background to make sure you can fully take advantage of all that it has to offer. Nobody wants to be sloppy seconds, but we’re happy to be your rebound developers in order to get your site back on track.
Magento is an open-source solution and the community edition is absolutely free. With large-scale hacking incidents in the news and the risk of having your identity stolen seemingly around every corner of the internet, security is at the top of every store owner’s list. Luckily, Magento meets PCI Compliance standards to keep your customers’ data safe.

WordPress Development

WordPress really are very easy to use and do have explanatory notes included where necessary. We run through the administration screens with you when we design the site for you – however if at any time you have any questions we are available to run through the procedures or answer any queries you may have. Alternatively we are also available fo a on-site training session which however will need to be discussed.
Yes – we are your one stop shop providing all your web services. Please feel free to check out our Managed Cloud Hosting solutions.

IT Consulting

Sierra IT Group will serve as your single point of contact for all your IT requirements, instituting a culture of accountability for all things IT. Remote monitoring of system logs and critical services allow us to proactively identify potential issues with servers that may cause downtime. And our simplified contract structure makes it easy for you to budget your IT costs and focus on your core business functions. Our experts can provide an in-depth assessment of your organization’s needs and then guide you through any deployment, project, upgrade, or other business need.
This depends on the project and the expertise required. In general and for most standard requests, we can consult you and initiate your project almost immediately.

SEO - Search Engine Optimization

What purpose does a website hold if the prospective clients cannot locate the site, it’s useless. Search Engine Optimisation (SEO) plays a significant role in assisting users to find the desired site. Plain and simple – SEO is a marketing technique used to optimise a website’s visibility to the targeted users. If the SEO project is successfully developed, a company can increase business to become a thriving leader online. In further detail, Search Engine Optimisation is the process of increasing the ranking and visibility of a website in the natural search engine result pages, which are located on the left hand side of a search engine such as Google, Yahoo and Bing. SEO campaigns generate an increase of qualified traffic to the desired website over time, therefore enhancing the company’s online presence.
As we help your website it becomes more relevant both to what the Search Engines need to find in order to rank you as well as relevant to what potential customers expect to find on your website. Better rankings and visibility, more traffic, better user experience on the website and ultimately more leads and sales.
Consider what it would be like if no one could easily find your place of business, or even your telephone number. Most businesses could not continue for long in such a situation. The same thing can happen with your web site if people cannot easily locate it. Traffic volume, if it existed at all, slows to a crawl. Potentially valuable customers never even know you are there.

Managed Cloud Hosting

Yes. It can be upgraded or downgraded in just a couple of minutes. If you operate a site which has large fluctuations in traffic such as a seasonal e-commerce store which spends half the year busy and the other quiet then our cloud is perfect as it allows you to purchase resources only when you need them, and scale back and save money when you don't, all without the extended downtimes of traditional server upgrades/downgrades.
Included as standard we take a weekly snapshot of your server disk. These snapshots allow you to roll back your cloud server to a previous state at any time. For higher backup demands we recommend taking to us directly.
Yes absolutely. We provide free site migration. The first step is to sign up in our site and create a server. Then submit a ticket for your server details.

Website Speed Optimization

No! We will work on your website without your assistance and your visitors & users won't notice any difference when visiting the website.
Any type of website is welcome: We have worked with online businesses, company websites, hospitals, university websites and other sorts of websites. From small websites to bigger ones. From older to more modern websites. We have vast expertise in optimizing any type of website, from hand-coded static websites onto more popular WordPress, Drupal, Magento, OpenCart, Joomla CMS and Shopify websites.

own Business File Cloud

ownCloud is suitable for businesses of any size that need a flexible and ultra comprehensive file sharing solution. With a wide range of options when it comes to collaboration and syncing, you can work on documents, spreadsheets or calendars online as a team without the problem of conflicting versions. There are also plenty of options for managing access rights, making it easy for administrators to customize and monitor the read and write access granted to employees. Moreover, there are additional benefits from the extra security that ownCloud offers compared to public Cloud services.

Thanks to numerous security features, you no longer need to give up control of your sensitive files. Your ownCloud instance will be instantly deployed ensuring you have total control over your files whilst also benefiting from the high security standards.
Yes. When using ownCloud services by Sierragroup, you benefit from extensive security features which keep your data protected. Public Cloud services often store your data on servers located all over the world, meaning they don't need to comply with stringent data protection laws. When opting for Sierragroup as your reliable cloud-file partner, you can rest assured that all data is stored in data centers that ensure the utmost reliability and compliance with the strictest data protection guidelines.

The combination of both ownCloud and our elevated technology comes with numerous additional security features to protect your files from unauthorized access and malware: you can protect links to parts of your files with an expiry date and also secure sensitive documents with a password. Administrators also have the option of assigning user access rights on an individual basis, which can be adjusted at any time. If you require even more security, you can also set up two-factor authentication—meaning that users are only able to access your ownCloud if they have a password, access token and username. On top of that we offer additional security measures such as an SSL certificate.
Yes, absolutely. Your cloud instance can be accessed from any standard device as well as web browser access, there are also numerous ownCloud apps and clients available. Use ownCloud via Android or iPhone or from your Desktop or notebook computer with Windows, Mac or Linux. Thanks to the file firewall that comes with ownCloud, you do not need to worry about accessing ownCloud via devices outside of the corporate network: the firewall sets complex rules for access, such as the IP addresses, devices or geographic locations from which access should be permitted. Based on these and other additional criteria, you can restrict access at your own discretion, in line with your company's security requirements. This ensures that only authorized employees have access to files—from anywhere in the world. You can then carry out international projects, allow your employees to work from home, and to access important files whilst away on business.

About Us

Based in Bangkok, Thailand we are focused on web design, web development, ecommerce, Hosting and IT security Solutions.

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Based in Bangkok, Thailand we are focused on web design, web development, ecommerce, Hosting and IT security Solutions.

Sierra IT Group Co., Ltd.
174/185 Soi Rama 2 ,60 Rama 2 Road,
Samaedam, Bangkhuntien
Bangkok 10150
Tel: 02 107 2555

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